TERMS OF SERVICE
Please review the following which represent the agreement between Krav’n Something Sweet and the customer.
PLEASE READ THESE TERMS IN FULL
Please review your invoice, the date, product items, the dessert flavors, fillings, size, design theme/style, and any attachments including inspiration photos. These details note the final decision made between Krav’n Something Sweet and customer for the order.
If, for any reason, you do not agree to any of the details noted in the invoice prior to payment, you are welcome to decline the order by sending an email to Krav’n Something Sweet.
Orders cancelled after payment has been made are subject to the terms below.
Your payment serves as a signature & agreement to these terms
Cancelled, Postponed or Rescheduled Orders
In the event that you need to cancel, postpone or reschedule your order & Krav’n Something Sweet is notified at least 10 days in advance, we will honor your deposit and/or full payment made as a dessert credit up to 6 months.
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Postpone: to put off an event with date unknown.
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Reschedule: to schedule again with a new time & date set.
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You are welcome to use your dessert credit for any order placed within 6 months of invoice sent. Rescheduling is subject to Krav’n Something Sweet calendar & availability.
Retainer & Final Payment
RETAINER
A 50% non-refundable retainer is due within 24 hours of the invoice being sent in order to secure the order date.​
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Orders will not be confirmed & added to Krav’n Something Sweet until the retainer is paid in order to allow all interested customers a chance to book.
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You order will be cancelled & your date may become unavailable in the event your retainer is not received within 24 hours.
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FINAL PAYMENT
​Final payment for your order is due no later than 14 days before pickup or delivery.
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Refunds & Disclaimer
NO REFUNDS
In no event shall Krav’n Something Sweet be required to refund any payment charged for any order. As noted above, in the event you cancel the order, postpone, or reschedule, a credit will be added to your account to be used on future invoices within 6 months.
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DISCLAIMER
Krav’n Something Sweet products may contain & come in contact with milk, wheat, nuts, soy & other allergens. If any of your guests have allergies, it is your responsibility to notify them of the risk & any possible allergens.
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Dependent upon the design, your order may contain non-toxic items such as highlight dust (typically used for drip & splatter). These products are used for enhancing decoration only & are not edible. Please email KravnSomethingSweet@gmail.com if you would like to decline this particular decoration.
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Packaging & Care
CARE
Krav’n Something Sweet will notify you of care instructions prior to or during pickup or delivery. You are responsible for providing a level surface & suitable environment for your desserts.
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We strongly advise against placing your desserts outdoors or in direct sunlight. Krav’n Something Sweet is not responsible for any damages to your order due to outside elements.
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PACKAGING
Your desserts will always be packaged appropriately and secure for travel. It is best to place your desserts on a flat surface such as the floor of the car or trunk. Your desserts should never be placed on the seat of the car.
Liability & Changes
LIABILITY
Krav’n Something Sweet is not liable for any damage that may arise related to your desserts once your order has been picked up or delivered.
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CHANGES
It is your responsibility to thoroughly review all details of your order prior to payment. If Krav’n Something Sweet is not notified of any changes to be made prior to submitting final payment, we will assume your agreement and move forward with fulfilling the order according to the invoice details.
Billing and Account Information
Krav’n Something Sweet reserves the right to refuse any order you place. Krav’n Something Sweet may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. Krav’n Something Sweet reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
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You agree to provide current, complete and accurate purchase and account information for all purchases made on this Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Servings & Decor
SERVINGS
The serving size noted on the order form is based on personal research. Krav’n Something Sweet is not responsible for dessert serving shortage.
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INEDIBLE DECOR
Silk florals, support dowels, & any other inedible decor products are to be removed from your order prior to consumption. You acknowledge that these are not food products and may be harmful if consumed.